

Thanks to those who wrote additional comments.


For them, the problem was fixed when they updated Windows as described in this Knowledge Base article: Several readers suggested that this isn't a Word problem, but instead is a problem with some Windows drivers. When she chooses "save as PDF," she gets an error message: "Export failed due to unexpected error." When she goes to save a document, there are options concerning the format in which the document can be saved. She has a problem generating a PDF file from within Word. Louise has a system that has the Academic Professional version of Office 2010 installed.
